Technical Support Staff Feature:
Elias Macuacua
My journey in IT has been driven by curiosity, continuous learning, and a passion for solving problems through technology. I began my career in technical support, where I spent over 14 years with SchoolNet
building a strong foundation in troubleshooting, user support, and system maintenance. This experience taught me that IT is not just about technology; it’s about enabling people and ensuring systems run reliably.
As I progressed into roles such as ICT Systems Coordinator, I took on greater responsibilities, including managing IT infrastructure, implementing solutions like Microsoft Azure and SharePoint, and supporting organisational operations.
This phase strengthened my ability to think strategically and align IT with business needs. Transitioning into an IT & Cloud Engineer role allowed me to work in more complex, international environments. I focused on cloud deployments, cybersecurity, and enterprise system support, gaining valuable experience in supporting global teams
and maintaining secure, scalable systems. Most recently, as an ICT Systems Coordinator, I’ve combined technical expertise with leadership, overseeing infrastructure, managing security, and contributing to strategic IT decisions. Throughout my career, one thing has remained constant: a commitment to continuous learning, particularly in cloud computing and cybersecurity.
My goal is simple: to deliver reliable, secure, and scalable IT solutions that support business success.